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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Printer is offline; ran a test page through my computer, but

Customer Question

Printer is offline; ran a test page through my computer, but don't know how to get it back online!
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Envy 5660
JA: Have you installed any updates recently?
Customer: No, I think I did delete an app from my phone yesterday re printer, but don't see how that would matter
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

How is printer connected?

Customer: replied 3 months ago.
It's Wireless. That's all I know
Customer: replied 3 months ago.
What do I do to get it back online?
Customer: replied 3 months ago.
I'm not paying more money. this will be fine to communicate like this
Expert:  Cody replied 3 months ago.

It probably grabbed a new ip address, does the printer have a menu screen to get to network > ipv4?