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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost word; My emisoft said a suspicious program was

Customer Question

I lost word; My emisoft said a suspicious program was manipulating other programs; I quarantined it, and lost word
JA: What kind of computer do you have?
Customer: Dell Desktop
JA: Have you installed any updates recently?
Customer: probably
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

What do you mean by lost word?

When you search in your programs/features, do you see word there

or when you type in search microsoft word or word, do you see it?

We can always pull it back depending on the day you did this if nothing else?

Was it a paid version of word or came with the pc?

Customer: replied 2 months ago.
Windows 8; I can no longer open, or create a word document. It came with the PC, I think
Expert:  Isaac Franklin replied 2 months ago.

What day did this happen?

Expert:  Isaac Franklin replied 2 months ago.

I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the block

For further information you can call our customer service department.

1.***-***-****

This is common and for your protection from most banks/cc companies etc.

We can continue written if you wish or call the number above to be advised and i will accept the service

and remote in to do this for you.

Please advise.

Expert:  Mr.Med replied 2 months ago.

Hello, My name is ***** ***** i will be assisting you today,

May I start a secure remote assistance session with you so that I can better help you resolve this problem?