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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Phone was reset google refuses to let me have access and

Customer Question

phone was reset google refuses to let me have access and wont accept any passwords
JA: When did you last reset your username and password?
Customer: Thursday using my computer. says I have to use a password ***** used before and wont accept any of them
JA: Have you installed any updates recently?
Customer: not on my phone, no I reset everything on the computer, cant use the phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: i need to be able to use the phone
Submitted: 2 months ago.
Category: Computer
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Are you using the same Google account (same gmail email address) as before?