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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13533
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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It suddenly switched off and won't power up again, Toshiba

Customer Question

it suddenly switched off and won't power up again
JA: What kind of computer do you have?
Customer: Toshiba satellite p70-a
JA: Have you installed any updates recently?
Customer: i'm on win 10. updates are automatic
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have tried unplugging from ac power, removing battery, holding power button down for 60 seconds and then replacing battery and ac power, but still won't power up
Submitted: 2 months ago.
Category: Computer
Expert:  Moses C replied 2 months ago.

Hi there my name is ***** ***** i will be working on the issue you have posted.

Unplug the A/C Adapter.

Remove the battery pack from the laptop

Now push down and hold the power on/off button for about 30 to 40 seconds

Release the power on/off button

Put the battery pack back on the laptop

Connect the A/C Adapter and now power on the laptop

you can let me know the result outcome after you follow the given steps.

Customer: replied 2 months ago.
I told the assistant that I had already tried that solution. I have tried it multiple times and it hasn't worked
Customer: replied 2 months ago.
I don't want to securely connect
Expert:  Dustin replied 2 months ago.

Welcome to justanswer.com, my name is ***** ***** I will do my best to assist you.

Id be willing to securely connect for a 10$ fee instead of 39$, as that would facilitate a quick and thorough repair.

Would you like to try that?