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Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2021
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Story-- installed new copy of win7 on grandsons laptop.

Customer Question

long story-- installed new copy of win7 on grandsons laptop. laptop failed so reinstalled on another laptop and re registered on telephone. The motherboard failed on second laptop so I bought a barebones sony same model as last and tied to activate on he phone. recording asked how many computers has this operating system been installed on so I truthfully answered 3. This is the only pc this win 7 will be installed on. Also I have no drivers for wifi or Ethernet connection
JA: Just to clarify, what's the exact model of your Sony? And what operating system are you running?
Customer: sony vaio pcg 71913l and windows 7 home premium
JA: Have you installed any updates recently?
Customer: no I just switched the hard drive with the new os and updates were complete a week ago into the new barebones
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm typing this on another pc other than the one I am trying to activate
Submitted: 3 months ago.
Category: Computer
Expert:  Dan replied 3 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. So if I understand correctly, you have Windows installed but need drivers for your network card to be able to access the internet, is that right?

Expert:  Dan replied 3 months ago.

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

Customer: replied 3 months ago.
I also need to activate the operating system
Customer: replied 3 months ago.
no I cannot connect the pc in question I need to activate my copy of windows
Expert:  Dan replied 3 months ago.

Okay, right click on the Computer icon and select properties, then device manager.

Expert:  Dan replied 3 months ago.

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

Customer: replied 3 months ago.
I am in devise manager
Expert:  Dan replied 3 months ago.

Okay. Locate your network adapter and right click on it and select properties.

Customer: replied 3 months ago.
ive been here before but lets do it again. ok I'm in properties
Expert:  Dan replied 3 months ago.

Click on the details tab and under property click the down arrow until you come to hardware id.

Customer: replied 3 months ago.
ok
Expert:  Dan replied 3 months ago.

Now can you give me the numbers/letters in the first line please?

Customer: replied 3 months ago.
pci\ven_8086&Dev_0083&subsys_13058086&rev_00
Expert:  Dan replied 3 months ago.

Okay give me a few minutes please.

Expert:  Dan replied 3 months ago.

Here is the LINK for your wireless network driver.

Customer: replied 3 months ago.
ok but what abut activating my new windows 7
Expert:  Dan replied 3 months ago.

That is something you will need to work out with Microsoft. Once you are able to regain internet connection, you may find you are able to activate Windows again without any problems.

Customer: replied 3 months ago.
ok I would thinkso this win 7 is only a month old-thanks for the drivers
Expert:  Dan replied 3 months ago.

My pleasure! Let me know if you need further assistance.

Expert:  Dan replied 3 months ago.

If you found my assistance helpful, please remember to rate my service. Have a nice day!

Customer: replied 3 months ago.
its telling me connection failed so I'm rebooting now