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Josh, Support Specialist
Category: Computer
Satisfied Customers: 19885
Experience:  5 years as Network Admin, 10+ years of IT support
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Unable to sign on earthlink......tells me my user/password

This answer was rated:

unable to sign on earthlink......tells me my user/password ***** ***** correct
JA: When did you last reset your username and password?
Customer: do you mean "change them"
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Have you tried to reset your password *****?

Customer: replied 2 months ago. you want me to change my password

Yes, please use the reset option then try to sign in using the new password.

Please let me know how it goes

Josh and 5 other Computer Specialists are ready to help you
Customer: replied 2 months ago.
ok...will sign in and change my password