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I am not able to access my files /c msi keeps trying to

I am not able...

I am not able to access my files b/c msi keeps trying to reinstall a HP Smart web thin. I no longer have HP since I changed to W10

Technician's Assistant: Just to clarify, what's the exact model of your HP? And what operating system are you running?

The HP is gone. I uninstalled it back when I got the windows 10. I switched to 10 right in the beginning.

Technician's Assistant: Have you installed any updates recently?

MS has installed a bunch of updates but I tried to circumvent the prob by going back to the day before on restore. To clarify further the prob with msi has been going on all along but usually I could just close out of the installer I doesnt let me now and it is driving me crazy.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I dont think so

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Answered in 4 minutes by:
7/16/2017
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,265
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,265
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Computer Specialists are ready to help you
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Customer reply replied 7 months ago
okay
Customer reply replied 7 months ago
I am trying to get an answer to my original question regarding a computer problem. Microsoft 10.

Another expert has excepted your remote request he will connect with you shortly to resolve your issue.

Ask Your Own Computer Question
Customer reply replied 7 months ago
I am waiting for the tech specialsit to connect
Customer reply replied 7 months ago
please call on my cell no.734(###) ###-####when you are ready to begin.
Customer reply replied 7 months ago
It has been an hour since I reposted this request. I am unable to stay at the computer for longer than an hour. please call on my cell when you are ready to commence the remote assistance.
Customer reply replied 7 months ago
Can you give a time that my question will be assessed and Remote Assistance can begin?
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 17,705
Experience: Over 10 years of professional experience.
Verified

Hello,

The expert who accepted the request has not chimed in, yet. I have been asked to chime in, as it were.

When you are ready to continue, please post a message here.

Thank you,

***** *****

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,265
6,265 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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