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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18927
Experience:  5 years as Network Admin, 10+ years of IT support
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I've no use my pc for a while. Now I can't access my mail,

This answer was rated:

I've no use my pc for a while. Now I can't access my mail
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Packard bell
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: Bought about 4 yrs ago. I'm using my iPad right now
JA: How old is your iPad, and what model are you using?
Customer: 3 yrs old. No problem with my iPad just my pc
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not really, my ov is updating at the moment. I want to retrieve my itenery for my holiday and print from my pc

Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the email address that you need help with?

Customer: replied 6 days ago.

Are you receiving a password *****?

Customer: replied 6 days ago.
Sorry I can't afford that amount

Are you receiving a password *****?

Customer: replied 6 days ago.
Customer: replied 6 days ago.
Are you there?

What is your phone number ending in 87?

Customer: replied 6 days ago.

I sent an account key to that phone

What is the key that was provided to you?

Customer: replied 6 days ago.
VPbhrdne

That was not correct -- Please double check the code

Customer: replied 6 days ago.
vPBHRDNW

I have changed your password *****: Justanswer1 (the J is capital)

Please use that password ***** sign in and let me know if it works for you

Customer: replied 6 days ago.
It's telling me problem with this website security certificate and I should close this website

No, you can continue.

Customer: replied 6 days ago.
It's saying we can't sign you in on this devise

What device are you using?

Customer: replied 6 days ago.
I'm speaking to you from my iPad . It's my pc that's got the problem

Which web browser are you using?

Customer: replied 6 days ago.
I think it's norton

Norton is an anti-virus software; not a web browser.

Do you mean that you think Norton is causing the issues?

Customer: replied 6 days ago.
I'm not sure, I have their anti virus

It sounds like you are having a different issue with your computer because the password ***** been changed.

Please try again

Customer: replied 6 days ago.
Use the one you sent?

Yes, that is your new password.

Customer: replied 6 days ago.
It seem to be working now although it saying security alert

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Customer: replied 6 days ago.
Do I need to keep the new password ***** can I change it back?

You can change it back..

Open your inbox

Hover over your name in the upper right then Account Info then Security

Josh and 3 other Computer Specialists are ready to help you

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