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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My daughter's HP laptop doesn't work when it turns on, Model

Customer Question

Hi My daughter's HP laptop doesn't work when it turns on
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Model name is*****: Have you installed any updates recently?
Customer: No. Suddenly it happened Message is Recovery Can you take photo that I taken? from the laptop
JA: Anything else you want the computer expert to know before I connect you?
Customer: Booting is not working
Submitted: 11 days ago.
Category: Computer
Expert:  Dan replied 11 days ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Is that the only message you see when the computer starts?

Expert:  Dan replied 11 days ago.

Please let me know when you are ready to proceed and I will return as soon as possible to assist you.

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