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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was hacked someone came in and froze my computer they said

Customer Question

i was hacked someone came in and froze my computer they said they were microsoft supposedly they fixed thenvirus
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: hp15-ac121dx notebook windows 10
JA: Have you installed any updates recently?
Customer: not that i know of computer does things automatcally tried to enable flash player for internet explorer but wasn't successful
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, i don't think so
Submitted: 3 months ago.
Category: Computer
Expert:  Mr.Med replied 3 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers, Please do not let them have access to your computer anymore, as they can install spywares and other malicious items. Report them to the Internet Crime Bureau here - http://www.ic3.gov/default.aspx

Let me know if you need further assistance

Thank you

Expert:  Mr.Med replied 3 months ago.

Do you still need help please?