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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need to reset password, but I dont remember my old password.

Customer Question

Need to reset password, but I dont remember my old password. I cannot even get to my homepage because I cannot get past the 'secure your password' page. And I cannot secure my password ***** change it because I do not remember my password
JA: When did you last reset your username and password?
Customer: Only the one initial time when I signed up for facebook
JA: Have you installed any updates recently?
Customer: Yes, a windows update. I got a delta airlines scam bullshit and at fb's request went in to secure my account. Never got any further than the initial page because I cannot remember my password. (Yeah, I'm old!)
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.

I'm sorry about the issue. Is your email currently working fine?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

Does your computer have Windows XP, Vista, or 7 or 8 or 10?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,