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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Nothing works on skipe. Hp. I don't know what u mean

Customer Question

nothing works on skipe
JA: What kind of computer do you have?
Customer: hp
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know what u mean
Submitted: 3 months ago.
Category: Computer
Expert:  Martin replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 3 months ago.

Please download the new version of Skype using the following link:

https://www.skype.com/en/download

Let me know once installed.

Thank you

Customer: replied 3 months ago.
I would love to join u but nothing is working
Expert:  Martin replied 3 months ago.

If you would like me to connect with you remotely, feel free to request a remote session

Customer: replied 3 months ago.
no
Expert:  Martin replied 3 months ago.

I would recommend you try installing the new version of Skype with the link I gave you in my first reply

Customer: replied 3 months ago.
I said no
Expert:  Martin replied 3 months ago.

I will open your question to other experts.

Please stand by

Expert:  Viet - Computer Tech replied 3 months ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Is there any error or message when using your Skype?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,