How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38156
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I need to reset the pin # on my Dell Inspiron 24 5000. 24

Customer Question

Hello I need to reset the pin # on my Dell Inspiron 24 5000.
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: 24 5488
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I bought the Dell in April and forgot the pin #.
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

To clarify, you are unable to sign in on your Dell?

Does it have a password ***** instead and does it have a microsoft account

linked to it?

Expert:  Isaac Franklin replied 3 months ago.

I closed out your other duplicate. Please only respond here to continue.

Expert:  Isaac Franklin replied 3 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

To clarify, you are unable to sign in on your Dell?

Does it have a password ***** instead and does it have a microsoft account

linked to it?

Customer: replied 3 months ago.
Can I get it reset from my end?
Expert:  Isaac Franklin replied 3 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

To clarify, you are unable to sign in on your Dell?

Does it have a password ***** instead and does it have a microsoft account

linked to it?

Customer: replied 3 months ago.
Intel core 17 7th gen.
Expert:  Isaac Franklin replied 3 months ago.

Ok, this is not helping.

Can you log into your computer right now?

Just answer yes or no to that please.

Customer: replied 3 months ago.
No.
Customer: replied 3 months ago.
Ok thank you.
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,
I'm sorry about the issue. I'm another tech; I will help you with this.

At the login screen, can you click on another sign-in option / icon and try the password ***** (instead of the PIN option)?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Is the Internet currently working on your Dell computer?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
When I click signin password ***** and nothing else. Name is Dennis E.
Expert:  Viet - Computer Tech replied 3 months ago.

Do you mean you've forgotten both your PIN and Password?

Is it okay to reset the Dell computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
Forgot both. It's ok to reset both.
Expert:  Viet - Computer Tech replied 3 months ago.

Thank you. Please try the following steps:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon at the bottom right of the computer's screen, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset PC, and continue.
  6. When prompted, select the option "Removing everything" and "Just remove files.", and continue.

Please reply at the box below to continue. Thank you for your patience.

Expert:  Viet - Computer Tech replied 3 months ago.

Do you see a menu / the Troubleshoot option when trying the above steps?

Please reply at the box below to continue; I will provide another solution if needed. Thank you.

Customer: replied 3 months ago.
When i release the shift key i don't get a menu, returns to screen that apears when i turn it on.
Expert:  Viet - Computer Tech replied 3 months ago.

I'm sorry. Please try another solution below:

  1. At the password ***** login screen, click on the Ease of Access icon at the bottom; it looks like a timer icon.
  2. Click on the On-Screen Keyboard option.
  3. Click on the Shift key option at the left of the On-Screen Keyboard on the computer's screen.
  4. Click on the Power icon at the bottom right of the computer's screen, then click on the option Restart.
  5. When prompted, click on the Troubleshoot option.
  6. Then select the option Reset PC, and continue.
  7. When prompted, select the option "Removing everything" and "Just remove files.", and continue.

- Do you get a menu now?

Please let me know. Thank you.

Expert:  Viet - Computer Tech replied 3 months ago.

I'm sorry. Since your Dell computer is not working, I cannot connect to it, but I will continue to help you here.

- Do you see the Ease of Access icon at the bottom (it looks like a timer icon) at the login screen of your Dell computer?

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 3 months ago.

How is it going? It looks like you are not there. We can schedule another time.

Expert:  Viet - Computer Tech replied 3 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,