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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My wife signed on and had a bue and notice of a Windows

Customer Question

My wife signed on and had a bue and white notice of a Windows update. She took the update and now cannot even sign on.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Since she can't get on, I can't check. I'm pretty confident she has Windows 10. Her computer is a Lenova G500(?).
JA: Have you installed any updates recently?
Customer: I think I mentioned that she had just finished installing a Windows update. The notice had appeared on her screen that she needed to install the update and she said yes. I got the same message when I logged on but I didn't select the update.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so. I guess I'm worried that it was not really a microsoft Windows update.
Submitted: 12 days ago.
Category: Computer
Expert:  Uranweb replied 12 days ago.

Hello and thanks for using JustAnswer.com, pay-per-answer service, I am Serge and I will try my best to assist you.
Let me review your question and I will get back to you shortly

Expert:  Uranweb replied 12 days ago.

Can anyone login to the computer currently?

Expert:  Uranweb replied 10 days ago.

Do you still require assistance on the issue?
Will be waiting for your reply.

Expert:  Uranweb replied 6 days ago.

Do you still require assistance on the issue?
Waiting for your reply.

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