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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18918
Experience:  5 years as Network Admin, 10+ years of IT support
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My computer has been blocked apparently due to identity

Customer Question

My computer has been blocked apparently due to identity theft virus.and Message says to call Microsoft immediately. Is this valid microsoft service
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Windows 10 and Gateway tower
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: nothing that i can think of
Submitted: 7 days ago.
Category: Computer
Expert:  Josh replied 7 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 days ago.

No, that message is a fake popup scam and it is not associated with Microsoft.

Please do not call that number because it will lead to a fake company who will try to force a large amount of money out of you. Usually, if you restart your computer then the message will disappear. If the message continues after the restart, please let me know and I can help you fix it.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 6 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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