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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new PC, I forgot my password, it tells me to go to

Customer Question

I have a new PC, I forgot my password, it tells me to go to how do i do this from my old PC as I can't log on my new PC
JA: Have you tried having password ***** directions emailed to you?
Customer: no, can i have them sent to my old PC
JA: Have you installed any updates recently?
Customer: no. My m
JA: Anything else you want the computer expert to know before I connect you?
Customer: new pc is a dell latitude e6400 and i cant get passed the log on because of the password *****
Submitted: 8 days ago.
Category: Computer
Expert:  Isaac Franklin replied 8 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 8 days ago.

It is not asking you to go to that on 'that' computer. It doesnt matter what device

you use to change your live password. You can even do this on a phone if you want.

Click this link: Reset your password. to set up
Choose the reason that you need password ***** then click Next.

Enter your email address when you made your Microsoft account.

Enter the characters you see on the screen (this procedure makes us know you're not a robot), then click Next.

If you've added security information to your account, we'll send a one-time code to the alternate phone number or email address you provide. You'll be able to set a new password ***** you enter that code on the next screen.

Then you go to the computer you have that email on that is telling you to go to

Make sure it is connected to the internet. THIS IS IMPORTANT.

Put in the new password. If it doesnt take it, reboot the computer and make sure it is on internet

and connected to wifi/ethernet cord. And put the password ***** there.

It will allow you to log on.

Send me the results in a reply.

Expert:  Isaac Franklin replied 8 days ago.

Can you tell me if you were able to change the password ***** need help to change it for your


Please respond in a reply.

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