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John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 303
Experience:  Owner / Technology Specialist at CentraTech Solutions
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Forgot my sign in password. Have tried to reset but never

Customer Question

Forgot my sign in password. Have tried to reset but never receive email with reset numbers. Not in spam or trash folders either. Help
JA: When did you last reset your username and password?
Customer: Dont think i have ever reset them
JA: Have you installed any updates recently?
Customer: I dont think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Computer
Expert:  John Lohr replied 3 months ago.

Hello. My name is ***** ***** I'll do my best to assist you. What website are you trying to login to?

Customer: replied 3 months ago.
Facebook. Not receiving email with reset number
Customer: replied 3 months ago.
Have just done an update
Expert:  John Lohr replied 3 months ago.

Okay, was the code to go to your email or cell phone?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Just got a message on my cell phone from just answer telling me how to connect my router. ??? I am on a tablet.
Expert:  John Lohr replied 3 months ago.

Please verify with me that you have followed these steps:

1. Go to

2. Click "Forgot Account?" under the "Password" field

3. Type in your Email and hit "Search"

4. Select One of the verification options (Email, SMS)

5. Hit continue

If not, there is an alternative method I can provide

Customer: replied 3 months ago.
The router i am using is on another boat. This cannot have anything to do with problem bcause the same thing happens on my home router.
Customer: replied 3 months ago.
Have done all of your instructions MANY times
Expert:  John Lohr replied 3 months ago.

I'm mainly focusing on your facebook issue, another technician may be addressing your router issue.

On step 4, have you tried receiving an SMS code instead?

Customer: replied 3 months ago.
Not sure what SMS is.
Expert:  John Lohr replied 3 months ago.

It is a text message that would be sent to your phone

Customer: replied 3 months ago.
Okay. Letme try that. ( Phone co is installing wifi on my boat now. That is what the other message about the router was about). Will try to have facebook send reset password ***** to phone. Will get back to you after i try this method of notification. Thx
Expert:  John Lohr replied 3 months ago.

No problem! Let me know even if it does work.

If you wouldn't mind, could you please rate my service thus far?

Customer: replied 3 months ago.
Followed your instructions again. Facebook did not give me any option but to send to my email. It states that they sent it to the correct email but not received, not in trash, not in spam. ????
Expert:  John Lohr replied 3 months ago.

Let's try another method. One moment while I type these instructions out for you.

Expert:  John Lohr replied 3 months ago.

Could you verify your email address with me?

Customer: replied 3 months ago.
That is the enail that facebook says they are using when they verify that they have snt the recert numbers.
Customer: replied 3 months ago.
No caps in the email address.
Expert:  John Lohr replied 3 months ago.

Could you check your email for me once more?

Customer: replied 3 months ago.
On my email now. Our request. Toview it as receivd.
Expert:  John Lohr replied 3 months ago.

Still no code?

Customer: replied 3 months ago.
Expert:  John Lohr replied 3 months ago.

May I ask who your email service provider is?

Customer: replied 3 months ago.
Cant really remember but what has that got to do with it. Am receiving emails on my phone from yur company about the wifi install and your emails.
Expert:  John Lohr replied 3 months ago.

The only reason I can see that you would not be receiving the emails would be your email service provider.

You may need to contact them directly to see why the email is not coming through.

You could also contact Facebook directly to see if they may be able to add in your phone number as a recovery method.

Unfortunately there is nothing else that I can do to assist in fixing this login issue.

I am sorry that I was unable to fix your issue today, but would you mind rating my service today so that I may know what, if anything, I need to work on in the future?

Thank you for using JustAnswer and have a great day!

Customer: replied 3 months ago.
Unhappy with the service today. You can read his last note referring me to my email service. I receive his emails and a multitude of others. Why would facebook's not work?
You have charged my MC $36.00 when i was told it would cost only $5.00. Then i read that the first month of service is only $36.00 and is free. What gives! I STILL HAVE MY PROBLEM
Expert:  John Lohr replied 3 months ago.

I do not handle billing, but can flag this question for customer service to process a refund. That is not a problem at all. I'd like you to be satisfied and would love to help you in any way that I am able.

Customer: replied 3 months ago.
Will appreciate that, John. Thank you
Expert:  John Lohr replied 3 months ago.

Not a problem. Have a great day!