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Hello. My name is ***** ***** I'll do my best to assist you. What website are you trying to login to?
Okay, was the code to go to your email or cell phone?
Please verify with me that you have followed these steps:
1. Go to http://www.facebook.com
2. Click "Forgot Account?" under the "Password" field
3. Type in your Email and hit "Search"
4. Select One of the verification options (Email, SMS)
5. Hit continue
If not, there is an alternative method I can provide
I'm mainly focusing on your facebook issue, another technician may be addressing your router issue.
On step 4, have you tried receiving an SMS code instead?
It is a text message that would be sent to your phone
No problem! Let me know even if it does work.
If you wouldn't mind, could you please rate my service thus far?
Let's try another method. One moment while I type these instructions out for you.
Could you verify your email address with me?
Could you check your email for me once more?
Still no code?
May I ask who your email service provider is?
The only reason I can see that you would not be receiving the emails would be your email service provider.
You may need to contact them directly to see why the email is not coming through.
You could also contact Facebook directly to see if they may be able to add in your phone number as a recovery method.
Unfortunately there is nothing else that I can do to assist in fixing this login issue.
I am sorry that I was unable to fix your issue today, but would you mind rating my service today so that I may know what, if anything, I need to work on in the future?
Thank you for using JustAnswer and have a great day!
I do not handle billing, but can flag this question for customer service to process a refund. That is not a problem at all. I'd like you to be satisfied and would love to help you in any way that I am able.
Not a problem. Have a great day!