How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I did a clean boot on windows 10 and now cannot restart

Customer Question

I did a clean boot on windows 10 and now cannot restart windows
Submitted: 13 days ago.
Category: Computer
Expert:  Mr.Med replied 13 days ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 13 days ago.

I'm sorry about the issue, When did this start ? what is the model and brand of your computer ? also do you have a windows 10 installation disc ?

Thank you

Customer: replied 13 days ago.

HP Pavilion do not have a disc

Expert:  Mr.Med replied 13 days ago.

Please boot into safe mode (Additional information) and do a System Restore of your Windows 10 os by following the steps below :

1-Boot to advanced startup options, Click/tap on Troubleshoot.

2-Click/tap on Advanced options. then Click/tap on System Restore

3-If prompted, click/tap on an administrator account.

4-click/tap on Next

5-Choose a different restore point, and click/tap on Next.

6-You should use the restore point with a date when you still don't have this issue

Let me know the results

Thank you

Customer: replied 13 days ago.

how do I get advanced startup options

Expert:  Mr.Med replied 13 days ago.

You need to boot in safe mode first, Please follow the steps in the link below :

http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

Thank you

Customer: replied 12 days ago.

I have tried the different steps where possible. Windows will not reboot.

I get no screen to show a start button or any other options.

The screen I get has the date and time on it and an icon saying I have no

internet connection. If I click on this screen it should come up with a sign-in

box but it does not appear. The shut off button does appear. If left alone

the screen reverts back to date and time.

Expert:  Mr.Med replied 12 days ago.

Ok, you will need to create a Windows 10 ISO image and burn it into a blank DVD, Please download from : https://www.microsoft.com/en-us/software-download/windows10

Insert the DVD, Once your computer is set to boot from the DVD, The Windows logo will appear on screen, this might be here for a while, as long as you see the indicater, everything should be ok.

Click Next, Click Repair your computer, Click Troubleshoot, Click System Restore, click Next.

Choose a different restore point, and click/tap on Next. You should use the restore point with a date when you still don't have this issue

Let me know if you still need help

Thank you

Customer: replied 12 days ago.

The laptop I am using will not open the websites you have mentioned.

I have no other way of downloading and burning on a disc. I seem to be

running out of options. I do not know if disc reader willl work.

Expert:  Mr.Med replied 12 days ago.

I'm sorry for delay in replying, Please follow the steps below to download Windows 10 ISO :

http://wccftech.com/download-windows-10-iso/

Thank you

Expert:  Mr.Med replied 11 days ago.

Has everything worked out, Do you still need help please?

Customer: replied 11 days ago.

No more help needed.

Expert:  Mr.Med replied 11 days ago.

Ok, If you need any further assistance please reply back to me and i will gladly continue to help

Related Computer Questions