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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38459
Experience:  Over 20 years of consulting to the IT industry
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My screen is jumping like crazy. I'm on another pc now

Customer Question

My screen is jumping like crazy. I'm on another pc now because I can't get the dang thing to settle down long enough to ask a question of you!
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Its an All in One, I don't have the model number. This just started happening last week
JA: Have you installed any updates recently?
Customer: I just did a complete Lenovo update in hopes that would straighten it out, but it made no difference.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, go ahead
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please disconnect the power cable then hold the power button for 60 seconds then release.

Connect the power cable, power it on and tell me how it then functions please

Thank you

Customer: replied 3 months ago.
Will have to respond after hours, Im at work now. Thanks
Expert:  Richard replied 3 months ago.

You can respond here, I will mark this to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 3 months ago.
Its still jumping, that didnt seem to help at all.
Expert:  Richard replied 2 months ago.

Which version of windows do you have installed?