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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 18118
Experience:  CISCO certified, Microsoft proficient, computing expert.
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Pearl, I emailed you short time ago re losing my emails. you

Customer Question

Pearl ,
JA: What kind of computer do you have?
Customer: I emailed you short time ago re losing my emails . you were transferring me to a tech but there was also a charge , I queried that as I had the same problem about 18 months ago and there was no charge . I did not receive an answer , what has changed ?
JA: Have you installed any updates recently?
Customer: macOS and El Capitan
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes , why is there a charge this time ?
Submitted: 3 months ago.
Category: Computer
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

There are no previous questions showing on your account.

Who is your email provider?

What is your email question please?