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Uranweb
Uranweb, Network Administrator
Category: Computer
Satisfied Customers: 272
Experience:  Network and System Administrator, IT Consultant at RUNY Solutions
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I cant get into my yahoo email and sign in helper is sending

Customer Question

I cant get into my yahoo email and sign in helper is sending me a phone number I don't have
JA: How long have you had this issue with your Yahoo account?
Customer: a few months, I keep trying different passwords
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, I just need to get into this email, its urgent. I have documents I need for court in there
Submitted: 13 days ago.
Category: Computer
Expert:  Uranweb replied 13 days ago.

Hello and thanks for using JustAnswer.com , I am Serge and I will try my best to assist you.

It seems that you have already tried using Yahoo Sign-In Helper? If not try it: https://login.yahoo.com/account/challenge/username

If it doesn't work for you, we also can use Remote Assistance, so I can do it right on your PC, please let me know.

Here is the note from Yahoo:

"When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery

info if you get a new phone number or change your alternate email address."

"To protect the security of your account, if you weren't successful with Yahoo Sign-in Helper or with the other options above, you likely won't be able to recover your

account. If you remember your sign-in information later, you can come back and try again."

Link to above notes here: https://help.yahoo.com/kb/SLN2051.html

Expert:  Uranweb replied 13 days ago.

Do you still require assistance on the issue?
Waiting for your reply.

Expert:  Uranweb replied 7 days ago.

Do you still require assistance on the issue?
Waiting for your reply.

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