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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a hard time with blocking on I am

Customer Question

I have a hard time with blocking on I am confuse I can't figure out
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Lenovo desktop computer I m 71 years old and hearing impaired and deaf
JA: When did you purchase your Lenovo? What troubleshooting have you tried?
Customer: Firefox is blocking on me I tried to get my password ***** is stuck
JA: Anything else you want the computer expert to know before I connect you?
Customer: How?
Submitted: 3 months ago.
Category: Computer
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted ?