How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

We got this new computer and had Geek added to it. Now we

Customer Question

We got this new computer and had Geek added to it. Now we need Webroot added to it. Can you help me?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: We have inspiron 20 3000 Series
JA: Have you installed any updates recently?
Customer: Yes we did last eve
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of now
Submitted: 3 months ago.
Category: Computer
Expert:  PC_Wizzard replied 3 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you already have a keycode? and what version of Webroot do you have?