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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18940
Experience:  5 years as Network Admin, 10+ years of IT support
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I forgot my iCloud password, over a year ago, it wont let me

Customer Question

I forgot my iCloud password
JA: When did you last reset your username and password?
Customer: over a year ago
JA: Have you installed any updates recently?
Customer: it wont let me until I purge phots
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Computer
Expert:  Josh replied 10 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 10 days ago.

Click here: https://iforgot.apple.com/password/verify/appleid

Enter your Apple ID and follow the prompts to reset your password

Expert:  Josh replied 9 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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