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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have account with you. Sandyw1977, but forgot my password

Customer Question

I have account with you. Sandyw1977, but forgot my password ***** can not get back in. Sandra Washburn
JA: Have you contacted anyone about your account?
Customer: I tried to but no luck
JA: Have you installed any updates recently?
Customer: no Now I'm with gmail but like it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am handicapped and have1 hand to use.
Submitted: 12 days ago.
Category: Computer
Expert:  Martin replied 12 days ago.

Hi Sandra, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 12 days ago.

Are you trying to log back into a Gmail account or another service?

Customer: replied 12 days ago.
no yahoo no I rather you not remote in
Customer: replied 12 days ago.
Is this safe? Can anyone use this to get into my yahoo.
Customer: replied 12 days ago.
I rather not share my information
Expert:  Martin replied 12 days ago.

Yes, this is safe and the remote session runs via an encrypted connection

Expert:  Martin replied 12 days ago.

Remote might be our best and quickest option to recover your account but if you like I can give you a few steps you can follow yourself to try and reset your password

Expert:  Martin replied 12 days ago.

You can try to reset it yourself using the following link:

For a more advanced recovery, I can obtain the password ***** your registry using security software

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