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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot print from my smart phone or ipad, I was always

Customer Question

hi, I cannot print from my smart phone or ipad, I was always able to do so before?
JA: How old is your iPad, and what model are you using?
Customer: my Ipad is 3mo. old. my printer is HPphotosmart 7520, sorry about being so slow typing.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: im not that knowable.no
Submitted: 12 days ago.
Category: Computer
Expert:  Richard replied 12 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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