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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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G38CVF1-2A7B DELL LATITUDE e6400 Protected by passcode

Customer Question

G38CVF1-2A7B
DELL LATITUDE e6400
Protected by passcode system, computer hasn't been used for a year, tried to start in safe mode - no luck, and unable to change startup diagnostics to play cd, for password ***** disk
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the version of windows you have installed please?

Thank you

Customer: replied 3 months ago.
Probably 7. Maybe 10, bought for temp person and I haven't looked at in a year
Customer: replied 3 months ago.
Windows 7 Pro for refurbished pcs
Expert:  Richard replied 3 months ago.

ok, it is important to know which of the two..

Do you see a email address above the password *****? Or just a name?

Customer: replied 3 months ago.
No email address
Only says:
Dell.inc
Www.dell.inc
This computer system, #G38CVF1-2A7B, is protected by a password ***** system. You cannot access the data .....
Expert:  Richard replied 3 months ago.

You see this once you start the computer, on a black screen?

Customer: replied 3 months ago.
As soon as it loads, black screen while starting, then dell screen. Can't load safe mode or boot option
Expert:  Richard replied 3 months ago.

ok, this is the bios password. The only way you are going to be able to bypass it for this model is either enter in the correct password ***** replace the motherboard.

You have tried all passwords you can think of?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I thought you had a password ***** for dell
Customer: replied 3 months ago.
That's why I paid $36
Expert:  Richard replied 3 months ago.

There is no password ***** for Dell though