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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to understand why my AVG is not needed and cancel he

Customer Question

I need to understand why my AVG is not needed and cancel he order
JA: What kind of computer do you have?
Customer: IMDY4-ULCJJ-EZHJP-QOEEMG-RZVCH-SUPT hp COMPUTER
JA: Have you installed any updates recently?
Customer: no-I tried to update and was informed that I already had the program
JA: Anything else you want the computer expert to know before I connect you?
Customer: I want to the charge cancelled and the program I bought gone
Submitted: 10 days ago.
Category: Computer
Expert:  Uranweb replied 10 days ago.

Hello and thanks for using JustAnswer.com, pay-per-answer service, I am Serge and I will try my best to assist you.

Sometimes update finds previous version of the program and might inform you ans ask if its OK to go ahead. and usually it is.

can you post exact message that you received here?

Expert:  Uranweb replied 10 days ago.

Hello!

Do you still require assistance on the issue?
Will be waiting for your reply.

Expert:  Uranweb replied 4 days ago.

Do you still require assistance on the issue?
Waiting for your reply.

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