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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot use facebook, I click on it, it comes up, there is

Customer Question

I cannot use facebook, I click on it, it comes up, there is one post and I cannot get any others, there is a box that say more stories but it is not highlighted so I cannot click on it, and I cannot not get into any of my games, they click on but the game does not come up
JA: When did you last use the account?
Customer: I use it everyday, I had troubles yesterday with a message that said my computer might have a virus and gave me a number to call. I've been that route before and it always cost me big $$ so I called Xfinity (Comcast), they downloaded Norton, everything came back to normal except this problem with FB
JA: Emailing***@******.*** is the best way to reach customer service.
Customer: ? just go to my email and send them a new message
JA: Have you installed any updates recently?
Customer: no, I try not to update or download anything as I have in the past because I think the computer gets too overloaded
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, thank you so much, just hope it's an easy fix (I am soo not computer savy!! :)
Submitted: 12 days ago.
Category: Computer
Expert:  Richard replied 12 days ago.

Hi there and welcome

Can you tell me please which internet browser you are using to access facebook with?

Please let me know

Thank you

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