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Hi, My name is***** am a expert with www.justanswer.com services and i will be assisting you with the question you have posted with us and will do my best to help you out today.
how do you access gmail account?
just to begin with i would like to know how do you access gmail
yes i am here online with you
That means you have access to the gmail account is that right?
Are you using outlook to access the gmail account?
i can let this question open for all other email experts you can wait as you will be notified in your email.
I am Fiyaz and i will be your next expert to help you resolve your issue.
I was going through your issue and i see that you cannot change the POP for the default email account. I need to know you are accessing the email? Is it through a browser or a mail client or your phone? Also would like to know what you are trying to change... Is it the POP3 server address on the client side or something on the server side?
I can see that its a paid email with gmail right?
Yes i am
Is the email***@******.*** paid or free?
If both of you can access the email, can send emails but cannot receive them, right?
default account for what?
if you are not getting a gmail.com domain after the email, then its a business email from gmail which she is paying for or maybe the hosting company pays for her.
did you try sending an email to the same email address
different address means is it a gmail id?
did you try sending an email from a different gmail address?
Need one more clarification...
You are logging in to this email from the gmail login page, right?
In that case, there is nothing much i can do.
You will have to call up gmail support for business and tell them your query.
Don't call up the free email support queue.
Check whether the payment for the email is due.
I see that for the basic service itself will cost you $5 per month.
Or else, contact the old hosting people to get the details.
Most probably they might have stopped paying for the email since she changed the hosting site.
I hope you understand my point
I couldn't get the number for gmail support. The number for sales is ***-***-****
Call them up and ask to get transferred to gmail support for business
I will give the number for our cust care.
Call them up and they will be able to help you with that.
Available 6am to 9pm PST
Let me know if you need anything else
Have a good night