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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My new dell XPS laptop does not display on my 4K sony bravia

Customer Question

My new dell XPS laptop does not display on my 4K sony bravia TV via HDMI input 1. Another laptop in the office displays on the Sony just fine by same HDMI 1 port/cable. I was able to display the Dell XPS laptop on a different TV at home and worked fine. The Sony doesn't seem to recognize the Dell XPS laptop
JA: Just to clarify, what's the exact model of your Sony? And what operating system are you running?
Customer: Running windows 10, sony bravia xbr-75x850c
JA: Have you installed any updates recently?
Customer: dont think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 3 months ago.

did you check the HDMI 1, 2, 3, 4, selection on the tv?