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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Went looking for a saved email today. Surprise! Non of my

Customer Question

Went looking for a saved email today. Surprise! Non of my saved emails for the past year are in the folders I moved them to! This is a complete disaster for me! I use this program just like I have used outlook for 20 years. Where are my saved emails?
JA: How long has this been an issue?
Customer: Don't know. Today was the first time I have tried to find and old email. Been using this program for over a year!!
JA: Have you installed any updates recently?
Customer: Not on my own. Just what you guys do automatically.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 11 days ago.
Category: Computer
Expert:  Jason Jones replied 11 days ago.

Hello,
I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 11 days ago.
Whatever came with my Windows 10 Acer computer. It does't say.
Customer: replied 11 days ago.
Why do I have to pay for Microsoft's error??
Expert:  Jason Jones replied 11 days ago.

I am not Microsoft. Are you on the wrong page?

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