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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to set up a new user name and password. I am on

Customer Question

I am trying to set up a new user name and password. I am on an iMac and I am unable to send mail. I have tried to many times now to get on line to use a temp password ***** then put in a new pw
JA: How much experience do you have with this particular machine?
Customer: Lots. I do most things without problems
JA: Have you installed any updates recently?
Customer: I was a victim of id theft, had the computer wiped clean with a new op system, have retrieved all my carbonite info back and now I need to establish a new identity
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so
Submitted: 13 days ago.
Category: Computer
Expert:  Richard replied 12 days ago.

Hi there and welcome

Can you tell me please for which mail service this issue is with?

Please let me know

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