For Online Computer Support, Ask a Computer Technician
Hi there, I am Cris and will be glad to assist you.
What software do you use to scan?
Please use the link provided to start the remote session. Click on Agree then download and run/open the file.
There should only be two charges unless you asked multiple questions on the site.
I can forward this to customer service to correct the issue. However I have sent you the link so we can get started on the remote session.