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Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6385
Experience:  10 years of IT experience in both business and residential.
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When I scan to computer it automatically goes to outlook to

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When I scan to computer it automatically goes to outlook to send. All of a sudden it will not send any emails? They just stay in the outbox
JA: How long has this been an issue?
Customer: The last mail that was sent was on July 4. None others have sent since
JA: Have you installed any updates recently?
Customer: I did yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: no

Hi there, I am Cris and will be glad to assist you.

What software do you use to scan?

Cris and 6 other Computer Specialists are ready to help you
Customer: replied 3 months ago.
Don't know
Customer: replied 3 months ago.
No Thanks. I don't want to pay $39.00 Thank you anyway

Please use the link provided to start the remote session. Click on Agree then download and run/open the file.

http://www.justanswer.com/remotedesktop/join.aspx?Session=b8c74ca8-1f12-40a2-a11f-288a2156406b

Customer: replied 3 months ago.
You have charged my acct. 4x for 39.00

There should only be two charges unless you asked multiple questions on the site.

I can forward this to customer service to correct the issue. However I have sent you the link so we can get started on the remote session.