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Josh, Support Specialist
Category: Computer
Satisfied Customers: 20167
Experience:  5 years as Network Admin, 10+ years of IT support
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I'm having proble getting on the web on my andriod phone. I

Customer Question

Hello. I'm having proble getting on the web on my andriod phone. I got a message stating that I have the Zeus Virus detected on my phone. the gave me a number to call I was wear of the caller asking for money ranging from $199 - $299 to correct the issue. Hellp!!!!
JA: What kind of computer do you have?
Customer: I have an ZTE android phone my serviceeis with at&t
JA: Have you installed any updates recently?
Customer: I wanted to say yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I just need this issued fixed. Thanksu
Submitted: 3 months ago.
Category: Computer
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

The message that you are seeing is a fake popup message.

From any Home screen, tap the Apps icon.

Tap Chrome .

Press the Menu button.

Tap Settings .

Tap Privacy .

Tap the Menu button.

Tap Clear browsing data at the bottom of the screen.

Select Clear the cache and clear cookies site data

Tap Clear

Restart your phone and open the browser again and it should be gone

Expert:  Josh replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.