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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop has been hacked and is asking for a password. how

Customer Question

my laptop has been hacked and is asking for a password. how can I fix it. I am not working on it.
JA: When did you last reset your username and password?
Customer: when I first bought the laptop.
JA: Have you installed any updates recently?
Customer: I need to talk to someone. It was hacked by an online service
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

What is he model and brand of your computer and what Windows version are you running please? 7,8 or windows 10