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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Are you a tech representing hp? Oh I need to chat with a hp

Customer Question

are you a tech representing hp?
JA: No. I'm the Technician's Assistant.
Customer: Oh I need to chat with a hp tech
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Its a new purchase model hp envy
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I'm trying to connect the printer with my laptop on a wifi system provided by the residence
JA: Anything else you want the electronics expert to know before I connect you?
Customer: just that other people are on the same system and functioning successfully
Submitted: 3 months ago.
Category: Computer
Expert:  Dan replied 3 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Is this a shared printer you are trying to connect to?