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Josh, Support Specialist
Category: Computer
Satisfied Customers: 20199
Experience:  5 years as Network Admin, 10+ years of IT support
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I am unable to restart my HP ENVY 17k250ca laptop, it

This answer was rated:

I am unable to restart my HP ENVY 17k250ca laptop, it restarted to the sign-in screen but won't open the password ***** box.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Windows 10
JA: Have you installed any updates recently?
Customer: Yes, but it began malfunctioning weeks ago, I downloaded Macafee Antivirus and can't seem to go back in to my desktop
JA: Anything else you want the computer expert to know before I connect you?
Customer: that;s plenty direct

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please press these three keys together on your keyboard:


After you press those keys, try to sign in now and let me know if it works.

Customer: replied 4 months ago.
Thank you. That did it. $5 for 15 seconds, good wages, eh?

Ha! Please understand that we are paid the same if it is a 5 seconds solution or if it takes 5 hours so it is nice to have some quick resolutions sometimes.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Customer: replied 4 months ago.
5 star

Please use the actual 5 star rating at the top of this page

Josh and 4 other Computer Specialists are ready to help you