For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
Are you trying to Ctrl+Alt+Delete to close a frozen program?
Please try pressing Ctrl+Shift+Escape. In recent versions of Windows this has become the best way of bringing up the task manager to force quit applications.
No problem, that is an automatic message and you can ignore it.
Did Ctrl+Shift+Escape work for you?
Did you press Ctrl+Shift+Escape and did it open the task manager?
Okay, is the whole computer frozen up?
So what is the need for pressing Ctrl+Alt+Delete? You will need to remember your password ***** reformat your computer in order to use it.
Yes, you will not be able to use Ctrl+Alt+Del before logging in. You must log in first.
Correct. So if you cannot remember your password ***** will need to reformat the whole computer.
Yes, unfortunately that is the only way. I hope it all goes well for you. Thank you and have a great day!