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Ricky Kresslein
Ricky Kresslein, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 386
Experience:  3+ Years in Tech Support
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I CTRL ALT DEL ey don't work, Del XPS9550 windows 10, Dell,

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I CTRL ALT DEL ey don't work
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Del XPS9550 windows 10
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell
JA: When did you purchase your Dell? What troubleshooting have you tried?
Customer: XPS operating windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have tried so many different think
Customer: replied 4 months ago.
about 2 years ago

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

A​re you trying to Ctrl+Alt+Delete to close a frozen program?

Customer: replied 4 months ago.

Please try pressing Ctrl+Shift+Escape. In recent versions of Windows this has become the best way of bringing up the task manager to force quit applications.

Customer: replied 4 months ago.
you can not connect to my laptop because I can't sign in and my wifi on that laptop dissable

No problem, that is an automatic message and you can ignore it.

Customer: replied 4 months ago.
I just paid for something already

Did Ctrl+Shift+Escape work for you?

Ricky Kresslein and 4 other Computer Specialists are ready to help you
Customer: replied 4 months ago.
ok what do I do now

Did you press Ctrl+Shift+Escape and did it open the task manager?

Customer: replied 4 months ago.
I did and it does nothing

Okay, is the whole computer frozen up?

Customer: replied 4 months ago.
I tried that to and nothing happens
Customer: replied 4 months ago.
I can restart my laptop it will start up to where I need to enter my password ***** I have forgotten the password

So what is the need for pressing Ctrl+Alt+Delete? You will need to remember your password ***** reformat your computer in order to use it.

Customer: replied 4 months ago.
I press CTRL ALT DEL key nothing is happening

Yes, you will not be able to use Ctrl+Alt+Del before logging in. You must log in first.

Customer: replied 4 months ago.
but I cannot log in that is my problem

C​orrect. So if you cannot remember your password ***** will need to reformat the whole computer.

Customer: replied 4 months ago.
thanks for your and I figured that out myself already
Customer: replied 4 months ago.
I just did want because of loosing al my data

Yes, unfortunately that is the only way. I hope it all goes well for you. Thank you and have a great day!