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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Is this the Yahoo account you cannot sign into, is the account somthing @Yahoo.com
I don't understand. If you're trying to sign into the verizon account, the fact that is is a recovery email for a Yahoo account is of no relevance, sorry If I am confused here.
The alternate email does not mean you can use it to login
Can you rate me at the top so I get credit for my time?
It would be much appreciated
I apologize that you had to wait awhile for a response.
Do you still need help with your issue?