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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18935
Experience:  5 years as Network Admin, 10+ years of IT support
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My issue is with signing in. When I created the account, I

Customer Question

My issue is with signing in. When I created the account, I created an alternate email address different from my yahoo email address. I now cannot sign in with the alternate,***@******.***. I am also not sure what password ***** use.
JA: How long have you had this issue with your Yahoo account?
Customer: For some time now.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi

Sorry for the delay, we are busy and I've just got to your question.

Can you let me know when you're ready to look at this and we will make a start.

Thanks

Kris

Customer: replied 1 month ago.
Now
Customer: replied 1 month ago.
NO
Expert:  Kris R replied 1 month ago.

Is this the Yahoo account you cannot sign into, is the account somthing @Yahoo.com

Expert:  Kris R replied 1 month ago.

Hi

Sorry for the delay, we are busy and I've just got to your question.

Can you let me know when you're ready to look at this and we will make a start.

Thanks

Kris

Customer: replied 1 month ago.
I am ready now.
Expert:  Kris R replied 1 month ago.

Is this the Yahoo account you cannot sign into, is the account somthing @Yahoo.com

Customer: replied 1 month ago.
No. I am trying to use my alternate email,***@******.***, which I set up when I first registered.
Expert:  Kris R replied 1 month ago.

I don't understand. If you're trying to sign into the verizon account, the fact that is is a recovery email for a Yahoo account is of no relevance, sorry If I am confused here.

Expert:  Kris R replied 1 month ago.

The alternate email does not mean you can use it to login

Customer: replied 1 month ago.
I must use the Yahoo account. Thanks.
Expert:  Kris R replied 1 month ago.

Can you rate me at the top so I get credit for my time?

It would be much appreciated

Thanks

Kris

Expert:  Josh replied 1 month ago.

I apologize that you had to wait awhile for a response.

Do you still need help with your issue?