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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a gmail account, don't know password, or questions,

Customer Question

I have a gmail account, don't know password, or questions, my back up computer is at work which is an hour away. Have been locked out of email for several days, called(###) ###-#### I don't know my pin or how to get one. I need HELP!
JA: How long have you had this issue with your Gmail account?
Customer: Since Monday the 13th. Can I speak with someone?
JA: Have you installed any updates recently?
Customer: No. When I tried to open I had a message to verify account, when it asked for password, I clicked on "Forgot Password" a code was sent to my email at work but since the code is only valid for about 15 minutes when I tried it the next day of course it did not help. ( I didn't realize the code expires in a short time)
JA: I'm trying to find the right Computer Technician for you right now. As soon as they are ready, I will let you know. Anything else you want the computer expert to know before I connect you?
Customer: I am not very "techy" if you haven't already figured that out. Sorry!
Submitted: 1 month ago.
Category: Computer
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi

Sorry for the delay, we are busy and I've just got to your question.

Can you let me know when you're ready to look at this and we will make a start.

Thanks

Kris

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