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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can get my email on my computer but on my cellphone. I

Customer Question

I can get my email on my computer but on my cellphone. I used to get my email on my cellphone as well as my computer. I don' have a reason why. The message on my smartphone says: Setup failed. Reasons my be: 1. The user name or password ***** ***** I don't think that is the problem. 2. Te POP3/SMTP service is disabled. Enable the service and try again. I don't know how to do that. For more information, contact our email service provider.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My computer is a basic PC running Windows 10. My cellphone is a HUAWEI and I don't know what OS it uses.
JA: Have you installed any updates recently?
Customer: I don't remember to be honest. I always do update my PC. I don't recall ever updating my HUAWEI.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

What is your email provider?

What is the model phone?

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