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Josh, Support Specialist
Category: Computer
Satisfied Customers: 20199
Experience:  5 years as Network Admin, 10+ years of IT support
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It won't turn on. Surface Pro 3. No, it hasn't been powering

Customer Question

It won't turn on.
JA: What kind of computer do you have?
Customer: Surface Pro 3.
JA: Have you installed any updates recently?
Customer: No, it hasn't been powering up for two months now.
JA: Anything else you want the computer expert to know before I connect you?
Customer: It did that same thing shortly after I bought it March 2016. It would not power up so I took it to the Geek Squad at Best Buy. They were able to get it going but they did not tell me what they did.
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Please plug in your tablet and while it is plugged in, hold down the POWER button for 25 seconds without releasing.

Does it power on now?

Customer: replied 4 months ago.
OK, I'll try that.
Expert:  Josh replied 4 months ago.

Great! Let me know how it goes

Customer: replied 4 months ago.
It didn't respond. Can you connect if it won't turn on?
Customer: replied 4 months ago.
Are you still with me?
Expert:  Josh replied 4 months ago.

Please ignore the automated offer for remote assistance.

How old is the Surface?

Customer: replied 4 months ago.
As I mentioned, it is a year and three months old.
Expert:  Josh replied 4 months ago.

If you are unable to power it on by holding down the Power button for 20 seconds while it is plugged in then it could have an internal issue with the tablet.

Unfortunately, it is outside of the warranty period so the cost of repair would be yours.

Customer: replied 4 months ago.
But how do I find someone qualified to work on it?
Expert:  Josh replied 4 months ago.

Geek Squad can work on it or if you ask any of the other tech desks such as Staples, they will let you know if they are able to work on it.

Expert:  Josh replied 4 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.