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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
Hi,Sorry for the Delay, I've just picked this one up.Let me know when you're ready and we will make a startThanksKris
Will be waiting on you
Can you give me the make and model of the PC please?
Do you need the data that's on it?
Yes, I would like to retain all the information on it.
OK - do you have a backup of the data?
No, doesn't work when I tried (100) times
OK - so we can reset the boot record and recreate the OS but all data will be lost.
If you do not have a back-up of your data you will not be able to re-strive it.
Let me know
It's okay do whatever you need to do - I need to be able to use my computer.
OK can you give me the actual make and model of the PC and not the Motherboard?
For example a Dell XXXX or ACER XXXX
ACTUAL make: GATEWAY
Thanks - do you have the recovery disks?
Computer is from 2007 & I would have no idea where to begin to even look for it....
OK - well you're going to need to order these disks or take it to a shop were they can load OEM windows for you