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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have received the following statements: 1). Unmountable

Customer Question

I have received the following statements: 1). Unmountable boot volume & 2). Code #Oxc000021a. Please help to resolve this issue. Am unable to use my PC - currently using my Kindle.
JA: What kind of computer do you have?
Customer: Gateway
JA: Have you installed any updates recently?
Customer: No, am unsure if the computer has (automatically)
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi,
Sorry for the Delay, I've just picked this one up.
Let me know when you're ready and we will make a start
Thanks
Kris

Customer: replied 2 months ago.

Okay

Customer: replied 2 months ago.

Will be waiting on you

Expert:  Kris R replied 2 months ago.

Can you give me the make and model of the PC please?

Do you need the data that's on it?

Customer: replied 2 months ago.

Gateway

DX4860-UB32P

Yes, I would like to retain all the information on it.

Expert:  Kris R replied 2 months ago.

OK - do you have a backup of the data?

Customer: replied 2 months ago.

No, doesn't work when I tried (100) times

Expert:  Kris R replied 2 months ago.

OK - so we can reset the boot record and recreate the OS but all data will be lost.

If you do not have a back-up of your data you will not be able to re-strive it.

Let me know

Customer: replied 2 months ago.

It's okay do whatever you need to do - I need to be able to use my computer.

Expert:  Kris R replied 2 months ago.

OK can you give me the actual make and model of the PC and not the Motherboard?

For example a Dell XXXX or ACER XXXX

Customer: replied 2 months ago.

ACTUAL make: GATEWAY

Model: DX-4860

Expert:  Kris R replied 2 months ago.

Thanks - do you have the recovery disks?

Customer: replied 2 months ago.

Computer is from 2007 & I would have no idea where to begin to even look for it....

Expert:  Kris R replied 2 months ago.

OK - well you're going to need to order these disks or take it to a shop were they can load OEM windows for you

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