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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My old computer died without me saving my info on a disc. I

Customer Question

my old computer died without me saving my info on a disc. I now have a new Windows 19 and want to restore my email files
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: It's a Dell computer Lenonv desk model with Windows 10
JA: Have you installed any updates recently?
Customer: only with McAfee
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

Which program did you use to access your email on the old computer? (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 4 months ago.
outlook
Expert:  Jason Jones replied 4 months ago.

Do you still have access to the hard drive from the old computer?

Customer: replied 4 months ago.
no
Expert:  Jason Jones replied 4 months ago.

If you don't have access to the old drive, you may not have access to the old files. Do you just need help reconfiguring your computer today so that you can access your email account and your emails from the new computer?

Customer: replied 4 months ago.
is anybody there to help me with my question I just paid $36 and don't want to pay an additional $39
Expert:  Jason Jones replied 4 months ago.

You are asking if anybody is here. Yes, I am here. You may ignore the extra offer for remote assistance, if you wish.

Customer: replied 4 months ago.
Is there a phone number I may call.
Expert:  Jason Jones replied 4 months ago.

May I ask what the goal behind the phone call should be so that I can give you the correct answer?