How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I do not know much about my lap top It was a gift. I updated

Customer Question

I do not know much about my lap top It was a gift. I updated windows was completed. Now I can not get into compoxe and now I have that e I want my orig stuff
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: I am dumb as a box of rocks windows 10 was an update on the lap top lid is 4 letters I have my pass word Wi fi password a CR number if that will help
JA: What's the brand/model of your computer?
Customer: It looks like ASUS on the lid.. I am 79 yrs old May I should go back to writing letters (smile)
JA: When did you purchase your Asus? What troubleshooting have you tried?
Customer: It was a gift. maye 2yrs ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thank you
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

There is a way around the password ***** but it can be complicated unless you are tech saavy.

Would you like the steps?