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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get into my laptop because I can't remember the

Customer Question

I can't get into my laptop because I can't remember the password. I haven't used it in a while. My account is***@******.***. When I asked for the code, I got the code but couldn't get back to the page to enter it. I'm an elderly woman with very little computer experience. Perhaps you could tell that.
JA: Have you contacted anyone about your account?
Customer: Who should I contact?
JA: Have you installed any updates recently?
Customer: Yes, just this morning.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No,just that I am frustrated.
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist. I can help you with that from my end.

How would you like to receive the code?

To your phone ending in 41 or do you want it sent to your Gmail address?

Customer: replied 1 month ago.
Send to gmail address.
Expert:  Byron replied 1 month ago.

Thank you. May I have the full gmail address please?

Expert:  Byron replied 1 month ago.

For verification purposes I'll need to know the full gmail address

to send a new code to you.

Expert:  Byron replied 1 month ago.

May I remotely connect to your computer and as you look on I can show you how to do this