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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to open my Microsoft Live Mail. Toshiba, Not

Customer Question

I am unable to open my Microsoft Live Mail.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Toshiba
JA: Have you installed any updates recently?
Customer: Not that I am aware of. Idid have a Microsoft up-date two days ago.
JA: Anything else you want the computer expert to know before I connect you?
Customer: When I was able to get into my email earlier today, I could not send or recieve mail. There is also a Live windows pop-up that is working on unsent emails although I deleted all but one of them , hopinto stop the problem.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Windows Live Mail
Expert:  Viet - Computer Tech replied 1 month ago.

Does your email address end with @aol.com, @hotmail.com, @yahoo.com, @gmail.com, etc.?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 month ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you.

Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Are you using the browser to login to live.mail or using windows mail app?

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