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Hi my name is***** me take a look at your original question so I don’t miss any details.
No problem. All you should need to do is go to https://iforgot.apple.com/password/verify/appleid and then enter your apple id and the website code that is displayed for you. Then continue and it will give you some options such as get an email, answer security questions, or receive a code via text or call that you will then need to retrieve. Then you can reset your apple id password. If you get to choose an email, make sure to check your inbox, spam folder, and or junk folder as sometimes the apple email goes into these places.
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If you are not computer savy like you mentioned, I can always remote into your computer to assist. Just let me know.