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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer wont go past the preparing automatic repair log

Customer Question

my computer wont go past the preparing automatic repair log on then it has a recovery page with an error code 0xc0000185 on it
JA: Have you tried having password ***** directions emailed to you?
Customer: i have not
JA: Have you installed any updates recently?
Customer: no not recently
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Dustin replied 2 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

What type of computer do you have available to use, Is it a Windows ( XP, Vista, Windows 7, 8, or 10) Or do you have a Mac ( 10.6 10.7 10.8, Yosemite, Sierra, Etc )

Thank you for your response,

Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P

Customer: replied 2 months ago.
I have a its an Asus ROG windows 8
Expert:  Dustin replied 2 months ago.

My apologies for the delay in getting back to you. By the time you responded almost an hour later, I was away off work for the evening.

I will be working all day tomorrow if you want help, other wise monday through friday I will be working from 9 am EST till 6 PM EST

Dustin S